Cancellation policy

REFUND POLICY

Swole Dough operates under a No Returns / No Money-Back Guarantee policy. By placing an order or enrolling in a Cookie Club subscription, you acknowledge that you are choosing to purchase and try our products.

Due to the nature of food products, we cannot accept returns or issue refunds for reasons including, but not limited to, a change of mind, personal taste preference, texture expectations, or subscription renewals that were not canceled before the next billing date. This policy helps ensure the safety and quality of our products for all customers.

Cookie Club subscriptions automatically renew according to the delivery frequency selected at checkout. You may skip, pause, or cancel your subscription at any time before your next billing date. Once a subscription order has been processed, it cannot be canceled or refunded.

If your order arrives damaged, incorrect, or missing items, we’ll make it right. Our standard resolution is to replace the affected item(s) rather than issue a refund. We appreciate your patience as we work to ensure every customer is taken care of.

For assistance with a damaged, incorrect, or missing order, please contact us within 7 days of delivery at swoledoughsnacks@gmail.com with your order number and photos of the issue.